A stumbling block could be a stepping-stone, you just need to raise your foot.
The WorldHost(R) 'Principles of Customer Service' Programme
Did you know it costs five times more to attract a new customer than to keep a new one ?
The WorldHost ‘Principles of Customer Service’ programme will give your staff the skills and knowledge necessary to deliver excellent customer service, giving your business the excellent reputation it deserves.
Excellent service can make the difference between your business surviving and thriving.
that’s where WorldHost customer service training can help! WorldHost programmes are modern, interactive and energetic and will really help your people learn and remember the basic principles of great customer service.
We will help you get your team understanding why their role has such an impact on your customers' experience, to learn vital communication and listening skills and to make an excellent first impression. The flexibility of the programme enables the trainer to adapt the course sessions to meet the needs of a wide variety of delegates from new entrants into the industry to experienced staff working in a wide range of sectors.
Gain International Recognition
This is an Internationally recognised qualification accredited by People 1st and on successfully of completing this course all candidates are able to wear the instantly recognisable WorldHost Lapel badge.